Refund policy

Exchange and Return Policy

At ButtaNutt we strive to provide the best possible products and service. While we don't have a 30-day return policy, we're happy to facilitate exchanges and replace damaged goods.

Exchanges
If you'd like to exchange a product, please follow these steps:

1.⁠ ⁠Return the product: Courier the product back to us at your expense.
2.⁠ ⁠Request an exchange: Email us at onlineorders@buttanutt.co.za with your exchange request, including details about your preferred variant.
3.⁠ ⁠Inspection and processing: We'll inspect the returned product to ensure it's in good condition. If everything checks out, we'll send out your preferred variant.

Damaged Goods
If you receive a damaged product, please:

1.⁠ ⁠Notify us: Email us at onlineorders@buttanutt.co.za with proof of damage.
2.⁠ ⁠We'll replace it: Once we've reviewed your request, we'll replace the damaged goods at our expense.

Missing Goods
If you haven't received your order within 10 working days of ordering, please:

1.⁠ ⁠Notify us: Email us at onlineorders@buttanutt.co.za.
2.⁠ ⁠Refund or resend: You'll be eligible for a refund, or we can offer to resend your order while we investigate.

Refunds
If you're eligible for a refund, we'll process it promptly. Please note that refunds may take some time to reflect on your account.

Contact Us
If you have any questions or concerns about our exchange and return policy, please don't hesitate to email us at onlineorders@buttanutt.co.za. We're here to help.